SAYRUE Store Policies

Return and Refund Policy

Last updated: September 12, 2025

We want you to be satisfied with your SAYRUE purchase. Eligible products may be returned within 30 days after the order is marked as delivered.

Return Eligibility

To qualify for a return, the product must:

• Be unworn, unused, unaltered, and undamaged;

• Be returned with its original packaging, tags, accessories, and protective materials;

• Include valid proof of purchase; and

• Meet the requirements stated in this policy.

For hygiene and safety reasons, earrings and other pierced jewelry cannot be returned after the sealed or protective packaging has been opened, unless the product is defective, damaged on arrival, or incorrect.

Custom-made, personalized, engraved, final-sale products and gift cards cannot be returned unless required by applicable law.

Requesting a Return

Before returning any product, email admin@sayrue.com and provide:

• Your order number;

• The product you wish to return;

• The reason for the return; and

• Clear photographs if the product is damaged, defective, or incorrect.

Do not send a return before receiving authorization and return instructions from us. Unauthorized returns may be refused. The approved return address will be provided with the return authorization.

Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery. If a product is damaged, defective, or incorrect, contact us within seven days of delivery.

After reviewing the information and photographs, we may offer a replacement, repair, partial refund, full refund, or an authorized return. Where appropriate, SAYRUE will arrange or reimburse reasonable return shipping costs.

Damage caused by misuse, accidents, improper storage, unauthorized repair, ordinary wear, or failure to follow our jewelry-care instructions is not considered a manufacturing defect.

Change-of-Mind Returns

For an eligible change-of-mind return, the customer is responsible for:

• Return shipping costs;

• Tracking and insurance;

• Customs declarations and charges; and

• The risk of loss or damage while the return is in transit.

Original shipping charges, import duties, customs charges and taxes are not refundable unless required by law or the return results from our error.

Refunds

We will inspect the returned product after it arrives. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank, card issuer or payment provider may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact admin@sayrue.com.

Cancellations and Exchanges

Contact us as soon as possible if you wish to cancel or modify an order. We cannot guarantee cancellation after processing or dispatch has begun.

We do not currently provide direct exchanges. If your product is eligible for return, you may return it and place a separate order for the replacement product.

Nothing in this policy limits any mandatory consumer rights available under applicable law.